| 你还敢再给差评吗？部分消费者因好评率低于98%在网购时被拒绝下单！ | |
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发起人：eging3 回复数：1 浏览数：4941 最后更新：2022/9/28 21:40:28 by nihaota |
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eging3 发表于 2017/3/15 9:19:23
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你还敢再给差评吗？部分消费者因好评率低于98%在网购时被拒绝下单！ Taobao stores ban buyers who give unfavorable ratings
你还敢再给差评吗？部分消费者因好评率低于98%在网购时被拒绝下单！
电子交易网电 《北京青年报》报道，为了控制“恶意差评”，购物网站淘宝上的一些网店已经禁止好评率低于98%的买家购物。 Recently, some buyers have complained that they were unable to buy goods at certain Taobao stores because their "favorable" ratings did not meet seller requirements. 近期，部分买家抱怨，他们在某些淘宝店无法购物，因为他们的“好评率”没有达到卖家的要求。 A woman surnamed Li said a Taobao store declined her order for shampoo and asked her to apply for a refund, saying her previous ratings on Taobao failed to meet the company’s requirement of 100 percent favorable. 一名李（音）姓的女子说道，一家淘宝店拒绝了她的洗发露订单，并要求她申请退款，店家解释道，她之前在淘宝上的评价没有满足该公司100%的好评要求。 Another woman, named Tong, said she was unable to purchase a dress due to a similar problem. 另外一名童（音）姓的女子表示，由于相同的问题，她没法购买衣服。 Taobao’s customer service center denied ever making such a requirement. A service clerk advised the buyers to communicate with the sellers to reach a solution, since "buying and selling are supposed to be based on free will." 淘宝的客服中心曾经拒绝做出这一要求。一名服务人员建议买家与卖家沟通达成一个解决方法，因为“买卖应该是基于自愿的。” Qiu Baochang, a Beijing-based lawyer, said the sellers were violating consumer rights. So long as the ratings are true and objective, consumers have the right to make their own judgements, he said. 北京一名律师邱宝昌（音）表示，买家侵犯了消费者权利。他说道，只要评价是真实和客观的，消费者有权做出他们自己的判断。 If it evolves into an unspoken rule, it could harm fair trade and the overall growth of the online shopping industry, he warned. |
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nihaota 发表于 2022/9/28 21:40:29
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